Meaning
A software application designed to simulate conversation with human users.
Definition
Chatbots use AI to interact with users through text or voice, providing information or assistance.
By leveraging natural language processing and machine learning, chatbots can understand user intent and deliver relevant responses, making them an essential tool in customer service, sales, and support.
Chatbots can be programmed for specific tasks or designed to handle a wide range of inquiries, making them versatile and scalable solutions for businesses.
Example
Customer service chatbots on websites help users find information and resolve issues without human intervention.
Whether it’s answering common questions or guiding users through troubleshooting steps, chatbots streamline the support process, providing instant assistance and freeing up human agents for more complex tasks.
